FAQ
GENERAL
- What are your business hours?
- If I would like to see a sample of a specific item before placing my order what do I need to do?
- Can I order online?
- I see that you have company programs available. Can my company put a program together?
- If I do not live in Fargo/Moorhead how do I get my order? Can you ship merchandise and what method of shipping do you use?
- Do you deliver? If so, do you charge a delivery fee?
- What is your return policy?
Our business hours are Monday thru Friday 8:00am-5:00pm. You can call to schedule an appointment with a sales representative if these hours are not convenient for you.
You have two options. We have thousands of samples available for viewing in our showroom. You can stop by during business hours and take a look at the newest and most popular styles. If you are not able to visit us give us a call and we will ship them to you or deliver them to you. If we don’t have the exact piece you would like to see, we will order in a sample for you. If too many samples are ordered and not used, we may require you pay the restocking fee.
If your company program is online you can order online anytime. We are partnered with Pay Pal to make the process secure and safe for you. If you are looking for advertising specialty items, you can now go to the Search our Products button and are able to place a secure order with a credit card here as well.
If you don’t have a company program, or don’t want to use a credit card online, there is a form you can print, fill out, and fax to us with an order. Click here for a copy of that form.
Definitely! If you already have a sales representative, schedule a date to discuss the process. If not, give us a call and we will send someone out to see you. Between you and your sales representative, you will need to decide things such as what pieces you want to offer, which logos you want to use, pricing, and any customization you would like us to include on your page.
We are more than willing to ship your order to you if you are not able to pick it up. We typically use UPS unless otherwise specified. You will be responsible for shipping charges.
We deliver orders in Fargo/Moorhead at no charge when requested. We figure delivery is a part of the service we offer. Unless you have a specific sales representative who can bring you your order, deliveries are made on Tuesday and Friday of every week.
Once your order is imprinted your order cannot be returned unless there was a mistake made on our part. If there was a mistake in the order that was due to Personal Touch Embroidery & Marketing, we will do whatever necessary to fix the mistake in a timely matter. If a mistake is made, and fault lies with the person who placed the order, we will come to an agreement that works for everyone but will not be able to take back pieces that have been imprinted.
TOP
EMBROIDERY & SCREEN PRINTING
- What is your normal turn around on embroidered or screen printed orders?
- What if I need my order in less than the normal turn around?
- What are your minimum requirements on embroidery or screen printing orders?
- Are there price breaks at different quantities?
- Am I able to bring in my own pieces to have embroidered?
Our turn around varies depending on size of order, what, if anything we will need to do to your logo, and time of year. Typically, if your logo does not require editing, we require a two week turn around. The only exception is if the order is over 250 pcs. This size of order will require extra time. If editing is necessary or we are creating a new logo for you, we require approximately three to four weeks to finish your first order. During busy seasons such as the winter holidays and before the start of school semesters, please try to allow for extra time.
We are normally able to accommodate rush orders. Rush orders will incur an additional charge depending on size of order and amount of time we have to finish the order. Call a customer service representative or talk to your sales representative about your request and we will do our best to meet your needs.
We don’t set minimum piece requirements for embroidery or screen printing. Whether you need to place an order, big or small, we will accommodate your different needs. We like to have at least twelve pieces per screen printing order but can work with you if you can't get that number. The only apparel item that needs to be ordered in specific quantity is hats; we do require these to be ordered in dozens.
Price breaks typically occur at dozens.
Yes! If you would like to supply your own pieces we would be more than happy to embroider them for you. You will receive a better price if you are purchasing your pieces and having them embroidered with us but we leave that option up to you.
TOP
CUSTOM LOGO DESIGN/DIGITIZING
- What format do you need my logo in?
- What if I don't have my company logo in the format you require?
- What is Digitizing?
- Am I able to approve a new design before it is imprinted on my order?
Ideally we would prefer your logo in an EPS file or a file that was created in Adobe Illustrator. If you have one of these formats, we would also prefer that the text be turned to outlines.
If you do not have your company logo in the required format, try contacting someone else in your company that has done the ordering in the past. Chances are he/she may have it. You could also try contacting someone who has imprinted your logo before. If you have had company letterhead or business cards made your printer may have your logo in this format. If none of these options work for you, simply supply us with a business card with your company logo, or direct us to a website where the logo is printable, and our artists will redraw the logo for a fee.
Digitizing is the process of taking a two dimensional logo and recreating it with special software into a three dimensional design that can be read by an embroidery machine for output on apparel.
Absolutely! If we are working on screen printing or specialty items you will receive an e-mailed or faxed proof of the artwork. When we set up a new logo for embroidery we always create a sew-out, or physical sample of the logo sewn out on scrap material, for your approval. Any necessary changes will be made before printing begins on your order.
TOP
ADVERTISING SPECIALTY ITEMS
- What types of advertising specialty items do you carry?
- What is normal turn around on advertising specialty items?
- What are your minimum requirements for advertising specialty items?
We carry a wide variety of specialty items. If you’ve seen it before, chances are you can get it with your logo on it. Let us know as much detail as you know about a specific product or send us a sample of something you would like. We can research for you and find you the best supplier or you can search for yourself from the Search All Products.
Turn around time varies depending on the product you are interested in. Typically turn around can vary from one to six weeks or more. If you have a specific event, be sure to let your sales representative know so he/she can find you an item that will be available in time. Don’t forget to think about shipping! Shipping can add an additional one to five days.
Each different advertising specialty item has different minimum requirements. Minimum requirements can range from one piece to hundreds and sometimes thousands of pieces. Contact a customer service representative or your sales representative for specific information.
TOP
LASER ENGRAVING
- What types of materials do you laser engrave?
- What is your turn around on laser engraving?
- Do I have to supply my own pieces to engrave or do you have a selection of items for purchase?
- Can you engrave my company logo?
- What are your size limitations on items to be engraved?
We can engrave on glass, metal, wood, acrylic, and marble. The only material we are not able to engrave is brass. We can engrave on curved or flat surfaces and have samples in our showroom to show you the variety we now offer.
We typically require a two week turn around on laser engraving. Rush services are available so if you need your order in a hurry, give us a call and we will try our best to accommodate your needs.
You can supply your own items for engraving but we do have a wide selection of items that we can order in and engrave for you. If you would like pricing or would like to see samples of the items we stock, stop by and see us!
Yes we can engrave company logos. Most of our pricing includes company logos but contact your sales representative or a customer service representative for a quote.
The maximum depth is 6". The maximum width is 12" and the maximum length is 24". If there is a question on a piece you have, bring it in and we will see if it fits!
TOP
